Privacy Policy

HETONE ENTERPRISE CO., LTD. ("HeTone", "we", "us") respects your privacy and is committed to protecting the personal data you share with us. This policy explains what we collect, how we use it, and the rights you have under Taiwan’s Personal Data Protection Act (PDPA).

1. Information we collect

We collect personal data only when you choose to provide it, or automatically as a normal part of operating our website:

• Information you give us, when you submit our contact form or email us, we collect your name, company, email address, phone number, and the contents of your message.
• Technical information, our hosting infrastructure automatically records standard server-log data such as IP address, browser type, referring page, and the date and time of your visit.
• Cookies, we use a small number of essential and preference cookies. See our Cookie Policy for details.

2. How we use your information

We use the personal data we collect to:

• respond to your enquiries and provide product, technical, and pricing information;
• establish, manage, and maintain a business relationship with you or your organisation;
• operate, secure, and improve our website; and
• comply with applicable legal and regulatory obligations.

3. Legal basis

We process your personal data on the basis of your consent (given when you contact us), the necessity of taking steps prior to or performing a business relationship, and our legitimate business interests, in accordance with the PDPA.

4. How we share information

We do not sell your personal data. We may share it only with:

• Service providers who operate our website hosting and email on our behalf, under appropriate confidentiality obligations;
• Members of the HeTone Group and authorised partners where necessary to respond to your enquiry or fulfil a request; and
• Authorities where disclosure is required by law or to protect our legal rights.

5. International transfers

HeTone serves customers across Asia and Europe. Where we share data with group members, partners, or service providers located outside Taiwan, we take reasonable steps to ensure your data continues to be protected to a standard consistent with this policy.

6. Data retention

We keep personal data only for as long as necessary to fulfil the purposes described above, to maintain our business relationship, and to meet legal, accounting, or reporting requirements, after which it is deleted or anonymised.

7. Security

Our website is served over HTTPS, and we apply reasonable technical and organisational measures to protect personal data against loss, misuse, and unauthorised access. No method of transmission over the Internet is completely secure, however, and we cannot guarantee absolute security.

8. Your rights

Subject to the PDPA, you may exercise the following rights in respect of your personal data held by us:

• enquire about and request to review your data;
• request a copy of your data;
• request that we supplement or correct your data;
• request that we cease collecting, processing, or using your data; and
• request that we delete your data.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding.

9. Children

Our website is intended for business and professional use and is not directed at children. We do not knowingly collect personal data from children.

10. Changes to this policy

We may update this policy from time to time. The effective date below indicates when it was last revised; material changes will be posted on this page.